Kelly's Tack Shop
English & Western - Specializing in Dressage, Hunter/Jumpers, and Eventing! HomeSearchContactLinks
Ordering

  FAQ

Hello Friends! Thank You for Shopping with us!  We believe in great customer service, we want you to get the right product, and fit, that you need. You can call or e-mail us on any question you might have on a product before ordering. We check our e-mail all the time. Due to increasing fruad orders we receive  - we know only accept Paypal. You can call in your order or use the shopping cart. Most in stock items ship within 24 hours.  You should expect to receive an item in 5-7 working days unless item is a Special Order. 

To protect our clients we now only ship to the correct billing address for the credit card holder. 

 Want Security, Ease, and Knowledge that it is the right item for you - and that we have it in stock?  Please call 850-293-1630 or e-mail us at

kelly@kellystackshop.com

Privacy Policy

We do not share our customer list. You can shop in confidence, knowing that information you share with us remains with us. Occasionally, we send out coupons and/or thank you gifts to our customers. If you wish to be excluded from these mailings, please let us know.

 + Please advise us of any special shipping needs.

Shipping: All shipping is FOB Pensacola, Florida

Shipments to Alaska and Hawaii are by USPS  Priority Mail - additional charges apply. UPS, FedEx, and Express shipping available. We will ship to Canada - freight is quoted - contact us for quote. 

Holiday Note: Unless you let us know, in the "Special Instructions" section of the order form, that the item you are ordering is a Holiday present - we will ship at regular Ground.  Additional shipping charges will be added if faster shipping is required.  If U.S.P.S., Fed Ex, or U.P.S. are not guaranteeing delivery time due to weather or holiday overload either can we.  We make every effort to get your package out in a timely order.   

 

 Shipping- Via Ground within the USA
$00.00-$25.00 add $7.95
$25.01-$50.00 add $8.95
$50.01-$75.00 add $9.95
$75.01-$100.00 add $12.95
$100.01-$150.00 add $14.95
$150.01-$200.00 add $17.95
$200.01-$250.00 add $19.95
$250.01 - $300.00 add $21.95
$301.01 - $400.00 add $23.95
$401.00 - $500.00 add $25.95
Over $500.01 add $27.95

 

 

 

Shipping on Saddles is quoted usually it runs $45 in Florida and up to $75 outside of florida each for Ground inside the USA.

  • *Hawaii. Porta Rico, and Alaska  shipping will be quoted - bits will be as listed.
  • *Oversize items require $6 per item additional shipping
  • *Phoenix West trunks, stable equipment, and trunk stands are quoted for shipping from Ca. unless otherwise stated.
  • *Heavyweight items may require additional shipping.
  • *Outside of the USA contact us for quote

 
 Return/Exchange Policy

 

Returns/exchanges accepted only within 15 days if accompanied by original sales receipt. . No returns on bits, permanently marked down sale, or consignment merchandise. No returns on special orders or saddle purchases. Tack Trunks and stable equipment is special order and is not returnable or refundable. Seasonal and non-stocked inventory, sizes, and/or colors require pre-payment in full and may not be cancelled or returned. Stable equipment require a 100% non-refundable deposit. Shipping is never refunded.

Kelly’s Tack Shop Saddle Trial Policy

It is our pleasure to allow you, as our valued customer, the opportunity to take the saddle you have selected "on trial" for a three day period. We require credit card authorization for the full amount of the saddle, including any tax and shipping charges. Should you decide to buy the saddle, call the store and ask for a manager so that we can process the sale and send you a receipt. Should you return the saddle, the credit card authorization is automatically void within 10 to 15 days, less any shipping and saddlery charges which are non-refundable. If the saddle comes back marked in any significant way, you will be charged a damage fee equal to the amount by which we will have to discount the price of the saddle since understandably, it can no longer be considered or sold as originally priced.

All saddles will be sent Signature Required. Saddles sent in Florida will be sent UPS ground for $40. Saddles sent outside Florida will only be sent 3-Day Air which runs $75 and up.

 

850-293-1630 and Kelly@kellystackshop.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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